Whether a conversation with an employee or a manger is effective depends on whether the approach is right. What techniques do you use in holding a conversation? You’ll learn that and more in this course. You’ll learn to master and apply various conversational technique such as summarising, asking questions, giving feedback, and making appointments. No need to be shy about emotions any more: you’ll learn how to handle those of your interlocutor. In a variety of settings you’ll practice how best to monitor your own emotions. Want to know how to handle yourself on a sales call, or during an appraisal, or when delivering bad news? Once you’ve had this course you’ll know you can take the lead in any conversational setting.